Refund and Cancellation Policy (QUANTIQSOFT PRIVATE LIMITED)

Last Updated: 10 April 2026

QUANTIQSOFT PRIVATE LIMITED
VakLink aims to provide a reliable and transparent service. This Refund and Cancellation Policy explains when refunds may be requested and how approved refunds are processed.

1. Refund Eligibility

• Users may request a refund within 7 days of the transaction for eligible purchases, including eligible in-web purchases and Virtual Items.
• Refunds are subject to the nature of the transaction and the applicable terms of the Platform.

2. Non-Refundable Transactions

• Virtual Items, Digital Coins, or gifts that have already been used, redeemed, or consumed;
• Services that have already been fully provided;
• Promotional, bonus, or complimentary items;
• Transactions specifically identified as non-refundable;

3. How to Request a Refund

To request a refund, contact: Email: [email protected]

Please provide:

• Transaction ID / UTR;
• Purchase date;
• Amount paid;
• Registered email / mobile number;
• Brief reason for the refund request.

VakLink will normally review and respond to refund requests within 3 business days.

4. Refund Method and Processing Time

• Once a refund is approved, the refund amount will be credited to the original payment method or source of payment used for the transaction. Approved refunds will be initiated by VakLink within 7 working days from the date of refund approval.
• The actual time for the amount to appear in the User's bank account, card account, UPI account, or other payment account may depend on the relevant bank, card network, UPI provider, payment gateway, or other payment service provider.

5. Payment Disputes and Unauthorized Transactions

• Users should promptly notify VakLink of any suspected unauthorized, duplicate, or incorrect transaction at [email protected].
• VakLink may investigate the transaction and coordinate with the relevant payment service provider where necessary. Users should also promptly notify their bank or payment provider where required.

6. Third-Party Payment Providers

• Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or other authorized payment service providers.
• VakLink is not responsible for processing delays caused solely by a third-party payment provider. However, VakLink will reasonably assist with eligible refund or transaction-related requests.

7. Contact Us

• QUANTIQSOFT PRIVATE LIMITED
• Email: [email protected]
• Address: D-1014/15-A, Khajoori Khas, Sabhapur, Delhi North East, North West Delhi- 110094, Delhi